Scaling Retention with 271% Increase in revenue and 22x ROI for Hommey

Hommey partnered with Evocative Media to accelerate growth through owned  channels, with a focus on increasing database size, improving retention, and unlocking more revenue from lifecycle marketing.

This case study highlights the impact of a personalised, performance-led email and retention strategy delivered over a nine-month engagement.

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Email & Retention Strategy
Lifecycle Flow Development
Email Campaigns
List Growth

For brands operating across both online and physical retail, owned channels play a critical role in driving repeat purchase, improving margin, and reducing reliance on paid acquisition.

This partnership focused on strengthening Hommey’s email and lifecycle marketing as a core revenue channel, supporting long-term growth, customer retention, and performance during peak trading periods.

Results & Impact

Owned Revenue
+ 0 %
271% increase in Owned Revenue
ROI
0 x
22x ROI (2,228%)
Database Growth
+ 0 %
70% database growth in 9 months
Flow Revenue
+ 0 %
241% increase in Flow Revenue
Cart Recovery Rate
+ 0 %
233% uplift in Cart Recovery Rate
Post-Purchase Series Conversions
+ 0 %
119% increase in Post-Purchase Series conversions
Campaign Revenue
+ 0 %

340% increase in Campaign Revenue

Hommey also recorded its highest revenue day in brand history and a record-breaking BFCM period.

Addressing Core Challenges

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Our Approach

We rebuilt Hommey’s flows from the ground up, transforming basic three-email journeys into highly personalised, behaviour-led sequences.

Advanced Lifecycle Personalisation

We rebuilt Hommey’s flows from the ground up, transforming basic three-email journeys into highly personalised, behaviour-led sequences.

Post-Purchase Optimisation

The Post-Purchase Series was redesigned to increase engagement and repeat purchases, resulting in a 119% lift in conversion compared to the previous flow.

Cart Recovery Performance

The Abandoned Checkout Series was overhauled, delivering a 35% cart recovery rate, up from 10.5%, representing a 233% increase.

Campaign Execution

Alongside flows, we refined campaign strategy and execution, driving a 340% increase in campaign revenue year-over-year.

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“Best day ever at Hommey! We’ve loved working with Evocative.”

Justin Kestleman

Owner & Founder, Hommey

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